政策

Saint Augustine’s University (分) is committed to serving all students in a 公平 and respectful manner. While the administration continually seeks to improve the student experience; we recognize a student’s right to raise concerns about academic issues, 靠谱的博彩app, 或者其他政策, 过程, or action of the University. The student complaint policy covers any academic or non-academic services provided by 分 and aims to assist the University to improve its processes.

If an issue should arise, students are encouraged to make reasonable efforts to seek resolution informally by discussing it with the involved parties. If a satisfactory resolution is not reached, the student may complete a student complaint form.

程序

Saint Augustine’s University (分) is committed to serving all students in a 公平 and respectful manner. While the administration continually seeks to improve the student experience; we recognize a student’s right to raise concerns about academic issues, 靠谱的博彩app, 或者其他政策, 过程, or action of the University. The student complaint policy covers any academic or non-academic services provided by 分 and aims to assist the University to improve its processes.

If an issue should arise, students are encouraged to make reasonable efforts to seek resolution informally by discussing it with the involved parties. If a satisfactory resolution is not reached, the student may complete a student complaint form.

Written formal complaints are defined as any complaint made by a student, 收到书面通知, and concerning incidences that occurred no more than 30 days prior to the date of the complaint. So that complaints are addressed in a consistent, 公平, 态度及时, compliance with the formal complaint 过程s outlined below is mandatory. Any complaint submitted to the University outside of the following process will be treated as an informal complaint and therefore not subject to the referenced timeframes.

步骤1: 学生 should attempt to resolve the complaint by speaking directly with the parties involved. If a resolution is not possible the student may complete the Student Complaint Form available electronically via the 分 website. All complaints will be delivered to a centralized database monitored by the Office of the 教务长 and Integrity.

步骤2: All written student complaints submissions will be acknowledged within a reasonable timeframe and forwarded to the appropriate Administrative Office for processing.

步骤3: The Administrative Office receiving the formal complaint will review the complaint, gather the appropriate information and documentation to address the complaint, 达成一个决议, and provide a written response to the student via the student’s 分 email account. To the extent possible all formal complaints will be addressed within 30 calendar days after receipt of the complaint has been acknowledged.

The following items may not be the basis for a Written Student Complaint:

  • test grades or partial (not final) course grades;
  • claims not directly related to an administrator, 教师, staff member or employee’s status as an employee at 分;
  • claims based on purchases or contracts.

上诉程序

If you have filed a complaint through the process outlined above and feel the issue has not been resolved, you may request to have the complaint heard by the Vice President of the Administrative Office responsible for resolving the complaint. 学生 must document all previous attempts at resolution and include a copy of any response they have received from the responding Administrative Office. To the extent possible all appeal decisions will be rendered in writing within 30 calendar days. If, after the respective vice president has responded to the appeal and rendered a decision, the student still believes the issue has not been resolved satisfactorily, they may request to have the decision reviewed by the Office of the President.

North Carolina Post-Secondary Education Complaint Information

Per state regulations and the rules promulgated by the US Department of Education, if the student complaint cannot be resolved within the university, students may contact the Licensure Division of the University of North Carolina System Office, which serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina.

The contact information to file a complaint directly with this office is:

North Carolina Post-Secondary Education Complaints
c/o 学生抱怨 University of North Carolina System Office
910 罗利 Road, Chapel Hill, NC 27515-2688 For more information, send an email to studentcomplaint@北卡.edu

To access the North Carolina Post-Secondary Education student complaint process and form click the link below: http://www.northcarolina.edu/stateauthorization

联系

安布朗

教务长
919.516.5083
Abrown@myhoustonagent.net
亨特,204室